Customer Care

Lissur is designed specifically with teen girls in mind. Rather than simply scaling down women's clothing, we consider teen proportions, comfort and how girls actually want their clothes to fit and feel.

Sizing can vary a lot between brands, so we recommend choosing your Lissur size based on your measurements rather than the size you usually wear. Take your measurements and compare them with the Size Guide on the individual product page to find your best fit.

Check the fit notes on the individual product page, as the best size can depend on the style and how you like to wear it. If you're still unsure, email us at hello@lissur.com and we'll be happy to help.

A little. Each Lissur piece is designed differently, so the fit can vary depending on the style. We recommend checking the Size Guide and fit notes on each product page before choosing your size.

You'll find the measurements for each piece in the Size Guide on the individual product page. We recommend checking these measurements before choosing your size.

For now, Lissur ships Australia-wide. We hope to bring Lissur to more places in the future. If you're outside Australia and would like to order, email us at hello@lissur.com and we'll see if we can help.

We offer free standard shipping on Australian orders over $150.

For orders under $150:

• Standard Shipping — $11
  
• Express Shipping — $15
  

Shipping options can be selected at checkout.

We ship all Australian orders with Australia Post.

Typical delivery timeframes after dispatch are:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Once your order is on its way, we’ll send you tracking details so you can follow its journey.

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details. Follow the link in the email to track your Lissur order.

Please contact us as soon as possible at hello@lissur.com. We'll always do our best to help, but once your order has been processed or dispatched, we may not be able to make changes or cancel it.

First, check your junk or spam folder, as sometimes our emails can end up there. If you still can't find your confirmation, email us at hello@lissur.com and we'll help you out.

We hope you love your Lissur pieces, but we understand that sometimes things don't work out.

Eligible items can be returned within the timeframe outlined in our Returns & Exchanges Policy, provided they are unworn, unused and in their original condition with all tags attached.

Please see our full Returns & Exchanges Policy for all the details.

No stress. If your size isn't quite right, you can exchange it for another size, subject to availability. And if it's your first size exchange, it's free under our Lissur Fit Promise.

We want finding your Lissur fit to feel easy. That's why your first size exchange is on us.

We'll provide a prepaid Australia Post return label for your original item and send your replacement size at no additional shipping cost. Your exchange is subject to availability and the conditions in our Returns & Exchanges Policy.

Email us at hello@lissur.com with your order number, the item you'd like to return or exchange and the reason for your return.

If you're exchanging a size under our Lissur Fit Promise, let us know the new size you'd like. Once your exchange is approved, we'll send you a prepaid Australia Post return label with instructions for sending your item back to us.

For other eligible returns, we'll send you the return instructions and address. Return postage for change-of-mind returns is the customer's responsibility.

Once your return arrives, we'll check that it meets our return conditions and let you know when it has been approved. Your refund will then be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

We're sorry that has happened. Please email us at hello@lissur.com with your order number and let us know what you received. We'll get it sorted for you as quickly as we can.

We're sorry your Lissur piece hasn't arrived as it should. Please email us at hello@lissur.com with your order number, a brief description of the issue and a few clear photos. We'll take a look and help you with the next step.

First, check around your property, any safe places where the parcel may have been left and with anyone else at your address who may have accepted it.

If you still can't find it, check your tracking information for further delivery details or contact Australia Post. If you're still having trouble locating your parcel, email us at hello@lissur.com and we'll do our best to help.

We're sorry this has happened. Please email us at hello@lissur.com with your order number and let us know what's missing. We'll look into it and get back to you as soon as we can.