Refund policy

Returns & Exchanges

We want you to love the way your Lissur pieces look and feel. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 21 days of delivery.

To be eligible for a return, your item must be unworn, unwashed and in its original condition, with all original tags attached. Items must be free from marks, makeup, fake tan, perfume or other signs of wear.

You’ll also need your order number or proof of purchase.

To request a return, please contact us at hello@lissur.com before sending your item back. Once your return has been approved, we’ll provide instructions on where and how to send your item.

Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

For Australian orders, your first eligible size exchange is free under the Lissur Fit Promise. You can learn more about our Fit Promise below.

Exchanges

If the size you ordered isn’t quite right, you can request an exchange within 21 days of delivery, subject to stock availability.

Items must meet the same eligibility requirements as returns: unworn, unwashed, in their original condition and with all original tags attached.

Australian Orders

For eligible Australian orders, your first size exchange is covered by our Lissur Fit Promise.

United States Orders

For orders shipped to the United States, customers are responsible for the cost of return shipping and shipping of the replacement item for exchanges, unless the item received is faulty, damaged or incorrect.

Please contact us at hello@lissur.com before returning your item so we can provide return instructions.

The Lissur Fit Promise

Teen bodies aren't simply smaller versions of adult bodies, and we know finding the right fit can sometimes take a try.

That's why your first size exchange on an eligible full-priced item is free under our Lissur Fit Promise.

The Lissur Fit Promise is currently available for Australian orders only.

That means no postage to pay for your first eligible size exchange. We cover the return postage and send your new size to you at no charge.

If your first size isn't quite right, email hello@lissur.com within 21 days of receiving your order, before sending anything back. We'll arrange an exchange for another size of the same item, subject to availability.

The item must be unworn, unwashed, in its original condition and have all original tags attached.

The Lissur Fit Promise applies to your first size exchange for that item. Any subsequent exchanges may incur shipping costs.

United States Returns

Returns from the United States must be requested within 21 days of delivery and meet the eligibility requirements outlined above.

Customers are responsible for arranging and paying for return shipping to Lissur. We recommend using a tracked shipping service, as Lissur cannot be responsible for return parcels that are lost or damaged in transit.

Original shipping charges are non-refundable unless the item received was faulty, damaged or incorrect.

If you are returning an item from the United States, please contact us at hello@lissur.com before sending your return so we can provide the appropriate return instructions.

Refunds

Once we receive your return, we’ll inspect the item and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are not refundable unless the item received was faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is faulty or damaged, or if we’ve accidentally sent you the wrong item or size, please contact us as soon as possible at hello@lissur.com with your order number and photos of the issue.

We’ll assess the issue and arrange the appropriate remedy, including return shipping where required.

For Australian customers, your rights under the Australian Consumer Law continue to apply.

Missing Items

If something is missing from your order, please contact us at hello@lissur.com with your order number and details of the missing item so we can investigate it for you.

Sale Items

Unless faulty or otherwise required by applicable consumer law, final sale items cannot be returned for change of mind.

If a sale item is eligible for return or exchange, this will be clearly stated at the time of purchase.

Australian Consumer Law

Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

If an item has a major problem, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to have the item repaired or replaced within a reasonable time.

Nothing in this policy is intended to limit your rights under applicable consumer law.